Malek Joinery Privacy Policy
Last Updated: 30 June 2025
At Malek Joinery (“we”, “us”, “our”), safeguarding your personal data is a top priority. This Privacy Policy explains how we collect, use, and protect any personal information you provide when you engage with us, whether through our website, in-person, or by other means. We are committed to complying fully with the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).
1. Introduction
Malek Joinery is a bespoke joinery company based in London, specialising in high-quality woodworking and bespoke joinery services. We respect your privacy and are dedicated to protecting your personal information. By using our services or website, you consent to the practices described in this policy.
2. Personal Data We Collect
We only collect personal information necessary to provide our services effectively. This may include:
- Identity Information: Full name, title, occupation (where relevant)
- Contact Information: Email address, phone number, billing address, delivery address
- Project Details: Specifications, client & contracting-related information, preferences
- Financial Information: Payments details, invoicing information
- Communciation Data: Correspondence through email, phone, web contact form, or face-to-face meetings
- Technical Data: IP address, browser type and version, device type, cookies (when using our website)
3. How We Use Your Personal Data
We process your personal data to:
- Provide and manage joinery services and custom projects
- Respond to your enquiries and communicate effectively
- Process payments and billing
- Improve our services and customer experience
- Comply with legal obligations and protect our business interests
- Send marketing communications only if you have given consent
4. Legal Basis for Processing
We process your personal data based on the following grounds:
- Performance of a contract (e.g., providing joinery services)
- Compliance with legal obligations
- Legitimate interests (e.g., marketing, fraud prevention)
- Your consent (e.g., marketing communications)
5. Data Sharing and Disclosure
We may share your personal data with:
- Trusted third-party service providers (e.g., payment processors, IT service providers)
- Professional advisors (e.g., accountants, legal advisors)
- Regulatory authorities as required by law
- Successors in the event of business restructuring or sale
All third parties are obligated to keep your data secure and use it only for agreed purposes.
6. International Transfers
Malek Joinery operates primarily within the UK. Should we need to transfer your personal data outside the UK, we will ensure appropriate safeguards are in place to protect your information in accordance with UK data protection laws.
7. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes for which it was collected or as required by law. After this period, your data will be securely deleted or anonymised.
8. Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure of your data (where applicable)
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
Malek Joinery Limited sn registered with the Information Commissioner's Officer with reference: ZB458518.
To excercise any of these rights or for any questions about your personal data:
please contact our Data Protection Officer at info@malekjoinery.com or fill in our contact form.
9. Cookies
What are cookies?
Cookies are small text files that are stored on your device when you visit a website. They allow the website to recognise your device and remember certain information about your visit, such as your preferences or whether you are logged in. This helps improve your browsing experience and enables the website to function correctly.
How can I manage cookies?
You can manage or delete cookies at any time through your browser settings. Most web browsers allow you to block, restrict, or delete cookies, including those already stored on your device.
Please note that disabling cookies may affect the functionality of our website and your user experience. For detailed instructions on managing cookies, please refer to your browser's help or support pages.
Why do we use cookies?
At Malek Joinery, we use cookies to ensure our website operates smoothly and to enhance your experience. Specifically, cookies help us to:
- Remember your preferences.
- Maintain security and prevent fraud.
- Collect basic analytics data so we can understand how visitors interact with our website and identify areas for improvement.
These cookies are essential for the site's performance and help us provide you with a seamless and user-friendly experience.
What cookies do we use?
We use the following categories of cookies on our website:
- Essential Cookies: These cookies are necessary for the website to function properly.
- Analytics Cookies: We use Google Analytics to collect pseudonymised information about how visitors use our website. This data includes details such as the number of visitors, the pages they visit, and the duration of their sessions. Google Analytics may set its own cookies as part of this service.
- reCAPTCH Cookies: Also from Google, this helps us prevent spam through our contact form by analysing visitors' behaviour to determine who may be a robot.
We DO NOT use cookies for advertising purposes ourselves. However, as Google Analytics is used, some data may be used by Google to improve its services, which can include advertising, but this data does not personally identify users.
10. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website, and the “Last Updated” date will indicate when changes were last made.